Customer Service Representative (CSR) - Grapari Telkomsel Palangkaraya

Join Infomedia Nusantara as a Customer Service Representative (CSR) at Grapari Telkomsel Palangkaraya and become the frontline ambassador for Indonesia’s leading telecommunications provider. In this dynamic role, you will deliver exceptional service to Telkomsel customers, resolving their queries and ensuring their satisfaction. Based in the vibrant city of Palangkaraya, you’ll be part of a team that drives customer loyalty and contributes to Telkomsel’s success in Central Kalimantan.

As a CSR, your daily tasks will involve handling inbound and outbound calls, using tools like CRM systems and call center software to track customer interactions. You’ll need to be proactive, adaptable, and have a keen ear for understanding customer needs. With opportunities for growth and development, this role is perfect for someone looking to build a career in customer service within one of Indonesia’s most respected companies.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound customer inquiries via phone, email, and chat, providing prompt and accurate responses.
• Use CRM and call center software to log and track customer interactions, ensuring a high level of service quality.
• Resolve customer complaints and issues, working towards customer satisfaction and retention.
• Assist in the development and implementation of customer service policies and procedures.
• Monitor and report on key performance indicators (KPIs) to ensure service standards are met.
• Provide training and support to new hires, fostering a culture of excellence in customer service.
• Stay updated with Telkomsel’s products and services to provide informed advice to customers.
• Collaborate with cross-functional teams to ensure seamless customer experiences.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service or a related field.
• Proven track record of delivering exceptional customer service.
• Excellent communication skills, both verbal and written, in Indonesian.
• Proficiency in using CRM and call center software, such as Salesforce or Zendesk.
• Ability to work in a fast-paced, high-volume environment.
• Strong problem-solving skills and attention to detail.
• Bachelor’s degree in Business Administration, Communications, or a related field.
• Certification in customer service or a related field is a plus.

🛠️ Keahlian

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